Policies and Warranties
Rothbloom Eye Care Service Policy
Frame Warranty
• Frames purchased from Rothbloom Eye Care come with a one-time, 1-year warranty for manufacturer defects.
• A $35 handling fee applies for warranty replacements (covers shipping, lens fitting, and adjustments).
• Frames showing damage from misuse or rough handling are not warranted. They may be replaced once within 1 year at 20% off the regular price.
• All pieces of the frame must be present to honor the manufacturer’s warranty.
Lens Warranty
• Scratched lenses, purchased with a scratch-resistant coating, anti-glare coating, or Transitions tint can be replaced once within 1 year under warranty.
• A $35 handling fee applies for warranty replacements (covers shipping, lens fitting, and adjustments).
• Lenses that are uncoated or damaged from misuse are not warranted. Unwarranted lenses may be replaced once within 1 year at 25% off the regular retail price.
No Warranty
• Lost or stolen eyewear are not covered by any warranty. We will honor a one-time 20% courtesy off the current retail price of the frame and lenses within the first year after the original purchase.
Cancellation of an Eyeglass Order
• We understand that plans sometimes change, eyeglass lenses are custom-made just for you, once an order is placed and immediately sent to the lab, we can no longer cancel or refund the cost of the lenses. When a new frame has been purchased but not dispensed, it can be returned for a refund less a 20% restocking fee.
Doctor’s Prescription Changes
• Prescriptions from Rothbloom Eye Care:
O If your prescription needs adjusting, we’ll recheck it and remake your lenses at no charge within 30 days of when they were dispensed to you. After 30 days, a $75 refraction recheck fee will apply.
• Prescriptions filled elsewhere:
O If your prescription needs adjusting and you filled your Rothbloom Eye Care prescription outside our office, we cannot cover any cost incurred by you for a change in your prescription.
Ο Most optical shops will remake lenses one time at no charge to you if there is a Rx change. We recommend you ask about their policy before making a purchase.
• Prescriptions from other doctors:
Ο If your prescription needs adjusting, we’ll remake your lenses once at no charge if the prescribing doctor gives a new written Rx within 30 days.
Ο After 30 days or one remake, you’ll pay the regular lens fee less 25%.
Progressive Lens Non-Adapt Policy
• Progressive lenses also known as no-line bifocals, may cause slight peripheral distortion or motion effects. Most people adapt within 1-2 weeks. If you have trouble adapting, we will remake them into another style at no charge within 30 days of when you purchased them. Note: Because progressive lenses are custom-made, if we remake them into another style within that 30 day period, we do so at no extra cost to you, but the price difference from the original progressive lenses is nonrefundable.
Professional Fees
• Fees for services like eye exams or contact lens fittings are non-refundable, even if the results aren’t successful. These fees are payments for time and expertise.
Contact Lens Returns
• Contact lenses can be returned or exchanged within 60 days if:
Ο Packaging is unopened, undamaged with no writing or marks on the packaging.
Hand Held Low Vision Aids
• Returns made within 2 weeks with the original packaging will have a 20% restocking fee.